Review of Day 1 of Kejriwal’s Doorstep Delivery Service

Finally the day came. Delhi CM’s one of the most ambitious project – Public Service Delivery – was launched on 10th September.

Delhites welcomed the scheme through 21000 calls, but, hardly 1200 were heard. Out of those, only 369 appointments were fixed and the officials could get to a modicum 7. The start was extremely slow.

There were as many as 21,000 attempted calls on the helpline number 1076 which were unable to connect due to heavy traffic,” the government said.

What is the scheme all about?

The Public Service Delivery is Kejriwal’s flagship project. The Delhi government boasts that it is the first in the country. Under this scheme, Delhites can avail 40 public services while sitting at home only. The mobile sahayak would reach the location with equipment necessary at a nominal charge of Rs. 50.

The government has enlisted a private company, VFS Global, to facilitate the services. The firm said for now, they have five executives for each of Delhi’s 11 districts. Though only 40 are functional with number of phone lines are 50. 

Measures government would take to make it a success

From Tuesday, the government is planning to increase the number of operators from 40 to 80 and the number of phone lines from 50 to 120. It also expects the number of calls to drop, saying it was likely that many called out of curiosity. 

After one month, the government plan to extend it to 30 more schemes. They would try to extend it to around 100 services within 2-3 months. 

The scheme is an ambitious and revolutionary one. Although it is launched to cut middle-man short and thus, decrease corruption, the government should find ways to cope up with such huge traffic.