Zomato to pay a fine of Rs 55k for wrong delivery

The food delivery outlet Zomato has been charged with Rs. 55,000 cost on delivering the mistaken parcel to someone else. The incident took place in Pune when Shanmukh Deshmukh complaint against a bench of president member Shubhangi Dunakhe and member Anil Jawalekar directed the Pune-based Zomato office and Gurgaon Punjabi Swad, located in Hinjewadi of Pune, to pay the amount within 45 days or pay it with 10 percent interest rate.

“Since the curries of both dishes look alike, he didn’t realize it was chicken dish and ate it,” says News18. The hotel has admitted the mistake and was immediately fined for the same. The lawyer, a vegetarian had ordered a vegetarian dish but to his surprise when he consumed it, there were chunks of chicken pieces in it.

When the customer accused the Zomato delivery guy off the wrong parcel, the executive immediately informed him that Zomato has no role to play since they don’t open the parcel but only carries it out for the further deliveries. Zomato has replied to the forum reporting wrong allegation by the customer against them since they are simply an online food delivery chain and entirely responsible for supplying wrong dishes lies with the hotel.